Newsletter

Shipping & Returns

   

Customer Satisfaction is important to us.
   

We sometimes refer to the items we sell as "toys"   The toys we sell are Collectibles and are
    not intended for children.

Because of the high quality
      of items we sell, Customers have been very pleased with their purchase returns are very rare.                  
   

We will refund your money if you are not happy with your
    purchase. Please Understand.   Shipping cost cannot be refunded.
     
   

Returns/exchanges.

If you would like to return any
    item for a refund, Please send the item to : German Aircooled 24276 Olivera
    Dr.  Mission Viejo, CA 92691  If you would like to exchange an
    item please contact us via
    email to verify
    replacement item is in stock, Then send (as above) and attach a note
    explaining the reason for the exchange.

CUSTOMS

fees are the responsibility of the customer/recipient. We have no control or
    influence with Your Country's Customs office.
   

Damaged or Lost shipment.

We make every effort to
    pack the fragile items we sell very carefully. If your package does
    arrive damaged please immediately contact the carrier who delivered your
    package. They are responsible for the damage and you must reconcile with
    them. Lost shipments are the responsibility of the carrier. If the
    package was not insured ,most carriers will make you wait 30 or more days
    until you may file a claim. We request you send us a note via
    email if your
    package is damaged or Lost. If we can do anything to help with a
    reconciliation with a carrier we will.

Insurance.

At your request we are happy to insure your shipment. Insurance cost will be
    added to the cost of shipping.

Customer Information

is always kept Confidential.

GERMAN AIRCOOLED.COM                                  
   

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    anything from this web site.

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    1997-2015 German Aircooled. Mission Viejo, CA.

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