Customer Satisfaction is important to us.
We sometimes refer to the items we sell as "toys" The toys we sell are Collectibles and are
not intended for children.
Because of the high quality
of items we sell, Customers have been very pleased with their purchase returns are very rare.
We will refund your money if you are not happy with your
purchase. Please Understand. Shipping cost cannot be refunded.
If you would like to return any
item for a refund, Please send the item to : German Aircooled 24276 Olivera
Dr. Mission Viejo, CA 92691 If you would like to exchange an
item please contact us via
email to verify
replacement item is in stock, Then send (as above) and attach a note
explaining the reason for the exchange.
fees are the responsibility of the customer/recipient. We have no control or
influence with Your Country's Customs office.
Damaged or Lost shipment.
We make every effort to
pack the fragile items we sell very carefully. If your package does
arrive damaged please immediately contact the carrier who delivered your
package. They are responsible for the damage and you must reconcile with
them. Lost shipments are the responsibility of the carrier. If the
package was not insured ,most carriers will make you wait 30 or more days
until you may file a claim. We request you send us a note via
email if your
package is damaged or Lost. If we can do anything to help with a
reconciliation with a carrier we will.
At your request we are happy to insure your shipment. Insurance cost will be
added to the cost of shipping.
is always kept Confidential.
This Web Site is property of GERMAN AIRCOOLED. Please ask before copying
anything from this web site.
1997-2015 German Aircooled. Mission Viejo, CA.
All rights reserved.